We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities..
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.
Wocan Ltd collects and uses Users personal information for the following purposes:
Your information helps us to more effectively respond to your customer service requests and support needs..
We continually strive to improve our website offerings based on the information and feedback we receive from you.
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site. Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website\'s own terms and policies.
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Wocan, parts & accessories are not sold as children’s toys, nor are they sold for use as a bicycle. Wocan Rocker BMX, parts and accessories are sold as an extreme sports product, designed for use by competent adults on private land. Any adult who facilitates the use of a rocker BMX by a minor does so entirely at their own risk. Rocker BMX are not sold for use on the public highway, nor is it legal for them to be used on the public highway. Rocker BMX products are supplied without brakes and thus caution must be taken when riding. Always allow plenty of space to stop safely when riding. It is paramount that safety equipment be used when riding a Rocker BMX. The following is advised but may not be exhaustive: Helmet, gloves, elbow pads, knee pads, shin pads, protective shoes and back protector. Marketing material produced by Stomp Racing LTD may contain images or video of riders performing various stunts/tricks on Rocker BMX’s. These riders are professionals in their field of extreme sports and anyone attempting to replicate these tricks does so entirely at their own risk.
Note: Marketing material that shows riders performing tricks will always show Rocker BMX’s that have been modified with the necessary upgrades to perform those tricks. For advice on what upgrades may be required to perform certain tricks, please contact Wocan LTD directly. Wocan LTD accepts no liability whatsoever for injury loss or death as a result of persons attempting to copy tricks carried out by professionals in the marketing material used by Wocan LTD. Extreme sports are notoriously dangerous by their very nature. Anyone riding a Rocker BMX that is purches via wocan does so entirely at their own risk, agrees to wear the necessary protective clothing when riding and agrees to indemnify Wocan LTD and it’s resellers as a result of any consequential loss, injury or death be it directly related or in 3rd party connection with such riding.
Please note, shipping costs are not actually ‘free’, we use the word free as in the context of ‘included’ in the price you pay. Therefore shipping costs are included in the cost of product(s) you buy from our site. Should you decide to return your product as you decide you do not want it, the shipping costs to you will be deducted from the refund we provide e.g. a typical cost to ship a bike in the CH is CHF:15, to Europe it’s €35. If you want to be sure of any return refund you are entitled to please contact us prior to returning your product & request details of the shipping costs. You may also request the shipping costs prior to us sending your product & we will be happy to inform you of the costs which are included with your purchase price.
Please note, if you call us to discuss a warranty issue, you will be referred to this page on our site in order to progress your claim. Please read ALL of the following carefully before calling or emailing us
Warranty claims will only be handled through the appropriate channel which is our online form. Note: Our warranty is handled by our sister company Stomp Racing LTD. If you do not supply all of the requested information, your claim may be rejected. Please go to the following page & fill out the warranty enquiry form. www.wocan.com/warranty-enquiry-form/
6 month manufacturers warranty. Covers unexpected failure/defect of all parts/components that may not be attributed to fair wear & tear or crash damage outside that considered normal use. The claimant must be the original owner/purchaser produce a receipt to prove the date of purchase. The parts/components must be free from modification including shot blasting and or painting/powder coating where this may be attributed to the failure. Please note it is the buyers responsibility to return the goods for inspection prior to any warranty being agreed. If the buyer is outside of the UK, they must also pay for any supplied warranty part to be delivered to them.
..finished frames forks etc will be subject to corrosion at a faster rate than painted bikes. This is simply because there is no rust protection applied to give the parts the 'raw look' i.e. where you can see the blueing of the tubes as a result of welding. Therefore, we cannot offer warranty on the basis of corrosion. It is advised to minimise the potential for corrosion, that the bikes/parts are kept away from water and stored inside.
• Buckled wheels
• Worn tyres
• Worn/Broken chains (unless clearly a manufacturing defect)
• Worn Sprockets
• Worn bearings or hub internals
• Bent forks / frame / bars / axles / cranks / pedals
• Cracked or broken frames
• Cracked or broken forks
• Cracked or broken bars
• Cracked or broken hubs
• Internal axle failure BB/wheels
• Cracked or broken cranks
• Visible manufacturing defects to any part or component (should be reported as soon as noticed).
Please note that paint damage caused by rough handling by couriers during air freight outside of the EU will not be covered by our warranty. You are expected to keep your bike in serviceable condition. Any failure attributed to incorrect or lack of maintenance will be easily detected by our engineers & in most cases rejected. When you make a claim, you will be expected to provide photographic evidence of your complete bike (photos of both sides even if it is a single small component failure) including close up shots of the failed component(s). In most instances you will then be required to send the failed part/component back to our head office for inspection at your own cost.